We Love Our Customers
And they love us right back. Below are just a few examples of what our customers think about their experience with us. We’d love the opportunity to go out of our way to provide you with the same kind of exceptional service.
Here’s What Our Customers Say About Us
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I personally want to thank Octavio Cardoza for his exceptional, competent, and professional services.
I had a disaster situation with my high efficiency gas burner, poorly, and negligently "NOT MAINTAINED" by another Falmouth Company over a period of over 12 years.
He got me up and running with a level of excellence that I have not ever experienced. Thank You!!
I highly recommend The Fuel Company.
Donny responded to my appointment time today to perform 'annual' maintenance on my furnace. Donny was professional, helpful and friendly. He did a little 'trouble shooting' for him when I mentioned that the temperature of the hot water was not as hot as I thought it should be. He checked and adjusted the gauges which helped to somewhat solve the issue and he noted that one of The Fuel Company plumbers should, perhaps, take a look. He said he would note that when reporting back to the office. At one point I was concerned that his extra time at my home (checking the hot water temperature) may be taking him away from his next appointment. Donny assured me that at that time I was his only appointment that mattered and would not leave until I his client was happy. Thank you. Diane Hanelt, 16 Sea Meadow Drive, Sandwich.
The Fuel Company are my Go-To people. They never disappoint. They are always there to help for everyday appointments and emergencies. My family has been their customers for a very long time. I had a furnace oil leak. I called and within a very short time Mike showed up with a great attitude, outstanding professionalism and knowledge. He worked his magic and voila, I have heat. He is my hero!
I highly recommend The fuel company.
I personally want to thank Cheryl, at Cod Discount Fuel for her outstanding service she provided for me. In these most difficult times, it's good to know that there are people like Cheryl who care for their community and customers who are in need of assistance.
Cheryl went above and beyond her normal duties.
Thank You Cheryl, I will never forget
The service plumber Octavio was superb. He came instantly after the storm subsided and worked so proficiently during the inclement weather to resolve the problem on our boiler temporarily. He then came back a few weeks later because there were so many customers that needed his expertise. He did so a few weeks later and again applied his knowledge and solved the problem quickly. We are so grateful for The Fuel Company.
Exceptional service as always by Octavio. So grateful to him .trustworthy, professional, super competent.
Our hot air went out after hours and Cardoza the service tech came out quickly despite being off the job and with his family. We have a 10 month old and it was supposed to be a cold night and Cardoza came by, diagnosed the problem and fixed it in no time. Now we’re pumping hot air again and thanks to him and his efforts our baby girl will be nice and warm tonight. Thanks Fuel Co and Cardoza for helping us out!
We've happily been with The Fuel Company for 22 years.
Without exception everyone at The Fuel Company is doing excellent job.
Denise Lonergan, Service Manager, has been there for us to arrange and implement all the work we needed.
Her positive, patient, friendly and enthusiastic attitude has always helped us with small and big jobs.
We were fortunate enough to have met many years ago Octavio Cardosa, the very talented Plumber. He is not just a real professional with extensive knowledge of all assets of plumbing, heating, home systems, but he is an outstanding human being always ready to help, assist, and advise on all home issues. He is helpful, friendly and supportive all the time.
In May of 2021, based on Cardosa’s professional advise, we decided to replace our old fuel tank, a tough job which was promptly arranged and scheduled by Denise Lonergan.
Cardosa and Mike have done it in 1 day, including thorough cleaning upon completion of work.
Thank you Octavio, Mike, Denise, all people at The Fuel Company!
We do appreciate your hard work and friendship!
We strongly recommend The Fuel Company to everyone we know.
Very professional, informative to all questions, really a top plumber really knows his trade. Would recommend him to anyone that needs plumbing work done
Octavio Cardosa is an excellent plumber and extremely professional. He knows his trade thoroughly and always does the job above and beyond what is required. He has installed toilets, sinks, complete shower hardware above any plumber I have used in the past. While repairing your job he also inspects the other plumbing in your house and makes very helpful recommendations. Ideal has been my fuel company for over 25 years and I also will not ever seek any other plumbing source. I highly recommend Octavio for plumbing within Ideal Fuel as well as this company for complete heating and air conditioning.
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“The Fuel Company solved my problem by returning my phone call. Not many contractors on Cape Cod do that… Their estimate was very specific and easy to understand… They took the time to ask me what I wanted before recommending a system… I give out very few referrals, and Leeba gives out even less, but even she would unconditionally recommend The Fuel Company.”
“We have been extraordinarily pleased…They are polite, and even something as simple as wiping their feet when they come in!… I would recommend The Fuel Company to anyone, and I have on many occasions.”
“The company was very helpful in getting things done, very responsive. They went around to all aspects of our electrical use. We were happy to do business with them.”