And they love us right back. Below are just a few examples of what our customers think about their experience with us. We’d love the opportunity to go out of our way to provide you with the same kind of exceptional service.
Here’s What Our Customers Say About Us
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I recently had to have a 66-year-old oil tank replaced. When I called for an estimate Joe Kelly came over and explained what was involved. He was very professional and I appreciated his honesty and directness. On the day of the work John and Dave and a few others came over and did a great job after which they did a thorough job cleaning up. I am a very satisfied customer.
Outstanding experience!! From our regular delivery services, emergency needs, and now the new furnace system the fuel company installed for us the service has been amazing, we highly recommend them for all needs. Thanks again!
I had a ductless AC unit installed in late August. I was very happy w the installation. I had decided to get one powerful unit in my bedroom. This one unit helped cool and most of all reduce the humidity in entire one story house. Its performance exceeded my expectations. Everyone that came into the house was pleasantly surprised by the inside coolness.
We've been customers of The Fuel Company (first as PS Ideal) since 1999. We can only say great things about the company and its people. Always helpful, friendly, polite, responsible, quick to help with all our needs and answer all of our questions.
We've recently had another very good experience with Octavio, technician, who came to winterize our home. A real professional, sharing his knowledge and experience, fast working, offering his good advice, always with a smile, respectful and good meaning. Thank you Octavio for your service!
And thank you Denise with your ongoing assistance arranging services.
We are looking forward to continue our great relationship with good people at The Fuel Company.
Vera and Boris Tsirelson
I have been a customer of The Fuel Company for 17 years. They are always very quick to respond to a request for fuel or for service. This summer we decided to have the Mitsubishi ductless heating and cooling system installed. Based on our own experience with them for fuel/service, and recommendations from friends who had their cooling units installed by The Fuel Company, we didn't even check with other companies. The process could not have been smoother thanks to Joe and his team. I highly recommend The Fuel Company.
The Fuel Company installed my Mitsubishi non-ducted indoor units. They work fabulously. We were cool all summer. The staff at the Fuel Company are just terrific. The service is top notch, they come when they schedule you, they are efficient in installing the units, and do a post evaluation to assess how well the units are performing. I have never had any problems with The Fuel Company.
I'm new to town and needed help with plumbing and heating. The Fuel Company was great working with me. Octavio and Mike were great problem solvers and explained everything. They were very friendly, patient, and helpful and put my mind at ease. I highly recommend The Fuel Company for all your plumbing, heating, and AC needs.
I have thought about and kept putting off installing a mini split system in our house for years. Finally this spring I decided to research the systems and start getting some quotes. The amount of information online was a little overwhelming and there seems to be a lot of "flying by the seat of their pants" installers out there. When we had the meeting with Bill from the Fuel Company, all of the uncertainty and anxiety in regards to making the investment went away. The expertise that was conveyed put our minds at ease that they were the firm to do the job. The quote was comprehensive and accurate. The scheduling and installation was exactly as it was explained and the communication through out the process was excellent. Now, after a long hot summer, my only regret is not having the system installed years ago. Great team and great company to work with!
I had a Dustless unit installed. Very professional group from beginning to end. Very pleased.
We have been with the Fuel Co for more than 25 years. I wouldn’t even think about going somewhere else.
Dependable. Always available 24/7. Reasonable. And more than accommodating. I’d highly recommend for heating, ac, or any plumbing. And they just installed new duct-less ac for us!
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“The Fuel Company solved my problem by returning my phone call. Not many contractors on Cape Cod do that… Their estimate was very specific and easy to understand… They took the time to ask me what I wanted before recommending a system… I give out very few referrals, and Leeba gives out even less, but even she would unconditionally recommend The Fuel Company.”
“We have been extraordinarily pleased…They are polite, and even something as simple as wiping their feet when they come in!… I would recommend The Fuel Company to anyone, and I have on many occasions.”
“The company was very helpful in getting things done, very responsive. They went around to all aspects of our electrical use. We were happy to do business with them.”