And they love us right back. Below are just a few examples of what our customers think about their experience with us. We’d love the opportunity to go out of our way to provide you with the same kind of exceptional service.
Here’s What Our Customers Say About Us
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Our family has been part of the East Sandwich community for decades. We try to keep our purchases local. The Fuel Company has been our fuel company for a very long time.
The office staff is wonderful. Whether I call for an emergency fill, a billing question or a simple request, I am met with happy, professional and courteous customer service.
The oil delivery service people are the best. I have seen them deliver my oil, many, many times, in the worst snow storms.
I have also used them for my annual furnace cleaning and tune-up. Same great service all around. The service person was very detailed and courteous. I appreciated him taking time to explain things to me.
I highly recommend The Fuel Company.
I moved to Falmouth just 1 year ago. I had another fuel company for the past year and was very unhappy with them.
A long time Falmouth resident recommended The Fuel Company and they were very professional.
Don came to do the annual furnace service that had been done last year by previous company and spent 2 hrs. cleaning and repairing little things at no
additional charge. He explained what he had done and my boiler ran a little quieter now. Thank you Don.
Octavio worked all day cleaning and re-plumbing my home water filtration system.
He answered all my questions and more ( I had plenty of them).
He left my place cleaner than before he started.
I highly recommend The Fuel Company.
5 stars to plumber Cardosa, very friendly and excellent workmanship.
Octavio is the best. We love our water system, and he does a great job taking care of it!! It's amazing how dirty the Town water is once you see the filter after it's taken out during the routine service every 6 months! Thank you the Fuel Company and Octavio.
The installation process was handled very efficiently and professionally. Your crew is to be commended for this. The units work very well and I am very satisfied.
Octavio from the fuel company installed new faucets and new traps in both my bathrooms. he did a great job. nice and neat. the price was very reasonable also. i was very pleased with the work. i wold highly recommend the fuel company. The plummer was so nice.
Dear folks at The Fuel Company:
I'm writing this letter to thank you for sending Octavio Cardosa to deal with my generator issue.
What a guy! He arrived just when we said he would, and was cheerful and upbeat throughout his visit, despite the bitterly cold weather and having to work outside. He's very, very knowledgable about not just the generator, but out heating system in general; he was really the impetus in fixing our issue of frozen pipes from a few weeks ago. His attention to detail is top-notch; and he's very willing to listen, answer questions, and explain what's going on. As for the generator, he knew exactly what was wrong and just how to fix it; after all these months (years), what a relief!
Octavio is great advertising for your company. I know as long as he's with you I'd never consider going anywhere else; between him, and your quick response whenever we have a question or issue, there's no better heating company than yours anywhere around!
We have been customers of PS Ideal for 4 years. They service our air conditioning and water filtration system. Cardosa takes care of the water filtration system and is so friendly and knowledgeable he could not be cleaner always takes such care to not make a mess. We are lucky to have such a great company and great employee. Thank you.
Octavio provided excellent plumbing service replacing our hot water heating coil. He started with the minimum work to not charge me too much but then was able to do the complete coil replacement when he determined it was necessary. He showed me how to properly maintain it and what to look out for in the future to minimize wear and tear. He was also very kind to my toddler who was home and showed him what he was doing and how.
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“The Fuel Company solved my problem by returning my phone call. Not many contractors on Cape Cod do that… Their estimate was very specific and easy to understand… They took the time to ask me what I wanted before recommending a system… I give out very few referrals, and Leeba gives out even less, but even she would unconditionally recommend The Fuel Company.”
“We have been extraordinarily pleased…They are polite, and even something as simple as wiping their feet when they come in!… I would recommend The Fuel Company to anyone, and I have on many occasions.”
“The company was very helpful in getting things done, very responsive. They went around to all aspects of our electrical use. We were happy to do business with them.”